FAQs
We have answered most of the common questions we get from our customers below. Please check. In case your question is missing, please send an E-mail to contact@solarballs.store. If it is about an order, please be as descriptive as possible and don't forget include your Order Number :)We operate under a print-on-demand service. This means that when you place your order, we are not pulling it off a shelf and putting it in a box. Instead, your order is sent to our partners, and your item gets directly custom-made for you and only you.
YOU BET!!! Sustainability matters to us because we understand the positive impact it can have on our Earth and his self-esteem among other planets.
More so, we understand how important it is to the quality of life of we earthlings.
Therefore, at Planet Balls, all of our products are made from at least 70% organic or recycled materials or a mix of these materials.
In addition to that, each product you see in our catalog is made on-demand—once you place an order, we produce it specifically for you.
This allows us to avoid overproduction and textile waste, and we’re continuously working toward greener production.
Many items are shipped from the United States, though mugs and some clothing items will come from either US or EU locations, whichever is closer to you, to save on shipping and import charges.
Items can come from the US, the EU, or Canada, or sometimes, from your backyard ;)
After checkout, you’ll automatically receive an order confirmation email containing the invoice for your order. Once our fulfilment partner processes the order, a tracking number will be sent to your email.
If you have any special concerns, please email our customer service at contact@solarballs.store. Please allow 1-2 business days for all order inquiries.
#### Tees, Hoodies, Mugs, Pins, Hats, Beanies
We take 2–5 business days to create your custom-ordered product for all production techniques.
*Please note that shipping time is not included in the fulfillment time. To estimate how long an order will take to arrive, combine the estimated fulfillment time with the estimated shipping time.*
#### Plushies
- **In Stock:** If plushies are already in the warehouse, the fulfillment time is 2-3 business days.
- **Pre-Order:** The shipping timeline will depend on the production schedule. Generally, production time is 45 days.
If you have any questions or special concerns, please reach out to our customer service at contact@solarballs.store.
We operate under a print-on-demand service. This means that when you place your order, we are not pulling it off a shelf and putting it in a box right away. Instead, your order is sent to our production partners. Once they receive and fulfill your order, you will then receive your tracking number along with an estimated shipping time.
Our usual aim is to ship every order between 2-9 business days, depending on what you choose on checkout.
However, keep in mind that this honestly depends on your order and your location. Certain items might take longer than expected, depending on our warehouse it is shipped from and the proximity to your location/country, and the shipping policies in place there.
For example, if you live in a far-away island at the end of the Earth with some heavy shipping policies, it's surely going to take a bit more time to get to you :)
One word - Worldwide.
Yes, even if you live in a hole :)
We accept Paypal and all credit and debit cards.
Sure, as long as it's not Cowries. :)
Although we operate out of the UK, we’ve built the store to automatically convert the prices of each item in the store from the British pounds to your local currency based on the market-approved exchange rate.
For orders where a customer requests a replacement, return, or refund due to selecting the wrong size or color, we, unfortunately, cannot offer a resolution as this is considered a customer mistake.
We operate in a print-on-demand model, meaning we don't store any on-hand stock. Once an order is placed, it is forwarded to our printing partner, who processes and fulfills the order.
However, if your order arrives damaged, with print issues, or if you receive the wrong item, please email us with a detailed description and an attached picture. We will review the issue and provide a resolution accordingly.
To try to avoid this as much as possible, each item on our store has a unique sizing guide on each sized-product page, providing you with the exact measurements of these items.
Please read through the sizing guide prior to ordering, as we do want to get it right for you on the first try.
In the event that we need to do an exchange for you due to sizing, please contact support at contact@planetballs.store or reply to your order confirmation email, and the support team will help you out.
Exchanges are dealt with on a case-by-case basis.
We understand there may be some unlikely scenario where your product arrives damaged.
In that case, we will work to get a new product (of the same size and design) sent out to you as soon as possible in exchange.
And yes, we'll be covering the shipping for that.
We can also give you a refund for damaged product if you'd prefer that.
All you have to do is email us a picture of the problem, and we’ll get right on it!
Typically, we only see this problem with the mugs or prints, but if you are dissatisfied with the quality of any product, email us a picture so we can escalate it.
Yeah, we understand this could happen when sending something from one end of the earth to the other. I mean, some us lose our t-shirt in our 500 sqm bedroom.
However, in the event that SolarBalls Store loses your parcel upon delivery, please get in contact with our customer care team, who will work to escalate the issue with the shipper and manufacturer in order to get a new item sent out as soon as possible.
If you do not receive your product within 20 days of you receiving the shipping notification of the order, please contact us as soon as possible so that we can look into this.
We get a notification if and when a product gets returned to our supplier.
If this is the case and it is due to an error in your input, we will send you a custom checkout link to pay for the shipping again.
Shipping costs are not set by us and go directly to the shipping agent to get your product to you.
Because we print on demand, fulfillment can take some time to get fulfilled! Feel free to reach out to our customer service and see what is going on! We always want to make sure your order gets to you as soon as possible.
That’s because our items are most likely shipped from a country different from the one you were in when you ordered the product, and taxes/duties are mandatory by the law in that instance.
The duty and taxes are always displayed on the checkout page before payment. However, if by any chance you missed it, then I’m afraid we may not be able to offer refunds for items rejected by the recipient because of duties or customs fees. On-demand merchandise can’t be re-sold.
After checkout, you’ll automatically get an email containing the invoice for your order. That invoice will contain a tracking code and instructions on how to track your package.
However, if perchance you have a special concern of some sort, you can email our customer service: contact@solarballs.store
Please allow 1-2 business days for all order inquiries.
We pride ourselves on quality and we do not settle for materials that are not up to par or lose vibrancy when stretching.
But not only that. We are eco-friendly and sustainability conscious. Therefore, we only use materials that are environmentally friendly for all our products.
We are convinced that going for higher quality and eco-friendly material is a good trade-off. We also believe paying a dollar or two more to keep our planet healthy for us to live is a good decision.
Secondly, all our items are handmade in North America, Mexico, or Europe. Our items are printed on demand. This means that your order is the first domino that falls in a long personalized creation process that ends in a package sent to your door!
That option is currently not available. However, we’ll announce it to our customers if we decide to make this option available in the future. Keep your fingers crossed.