Shipping policy
Shipping & Delivery Information
We send SolarBalls orders all over the world. 🌍✨
Whether you're here for a plushie, some Solar Cards, apparel, or accessories, here's what to expect once your order leaves our orbit.
Shipping Times 🚀
Plushies & Solar Cards
These usually make the trip pretty quickly:
| Destination | Estimated Delivery Time |
|---|---|
| 🌎 Worldwide | 8–15 business days |
Still waiting after 15 days?
Uh-oh. Your package may have taken a wrong turn through the solar system. 🛸
If your order hasn't arrived after 15 business days, reach out to us. We'll give you 10% off your next order for the extra wait.
Still missing after 30 days?
Okay... this thing has officially entered another dimension. 👽
If your order still hasn't arrived after 30 days, rest assured — we'll make it up to you. We can arrange a reshipment or a refund, plus a little something extra for the trouble.
We know waiting for your package to make its way across the universe isn’t exactly the most exciting part of the journey. Thanks for hanging in there with us! 🚀
Apparel
Our apparel is made to order, so please allow a little extra time for your order to be produced before it begins its journey.
| Destination | Processing Time | Estimated Shipping Time |
|---|---|---|
| 🇺🇸 United States | 2–5 business days | 2–8 business days |
| 🌎 Rest of World | 2–5 business days | 5–15 business days |
Accessories
Our accessories are made to order, too — because apparently the universe doesn't believe in keeping things sitting around in warehouses.
| Destination | Processing Time | Estimated Shipping Time |
|---|---|---|
| 🇺🇸 United States — excluding Hawaii, Alaska & Puerto Rico | 2–3 business days | 2–5 business days |
| 🇺🇸 Hawaii, Alaska & Puerto Rico | 2–3 business days | 7–12 business days |
| 🌎 Rest of World | 2–3 business days | 10–15 business days |
☀️ A quick heads-up: Processing time is how long it takes to make and prepare your order. Shipping time starts once your order is ready and has been handed over to the shipping carrier.
A Few Things to Know About Your Delivery 🌌
- ⏱️ These are estimates: The delivery times above are our best estimates, not guaranteed delivery dates. Most packages arrive within the stated timeframe, but international shipments can occasionally take the scenic route.
- 🗓️ Weekends & holidays: Business days generally don't include weekends or public holidays in the origin or destination country. So if your package needs a little extra time, this could be why.
- 🔎 Tracking: Once your order ships, you'll receive tracking information so you can keep an eye on its journey across the solar system... well, almost. 🪐
- 🌍 International deliveries: Depending on where you live, your package may need to pass through customs before it reaches you. Unfortunately, that's one part of the journey we can't control from our little corner of the universe.
Customs & Import Charges 📦
Sending your order across borders? That means it might have to make a quick stop at Customs HQ before continuing its journey. 🛸
Depending on where you live, your order may be subject to customs duties, import taxes, or other local charges. These are set by your country's customs authorities, not us, and aren't included in your order total.
Customs can also decide to take a closer look at your package, which may add some extra time to its journey. Unfortunately, we don't get a vote in that department. 🫠
Any applicable customs duties, taxes, or local charges are the customer's responsibility.
⚠️ Attention EU Customers!
Ordering SolarBalls from outside the EU and having it delivered into the EU? There are some new customs rules you'll want to know about.
Starting 1 July 2026, the EU removed the previous customs-duty exemption for low-value consignments worth €150 or less. A temporary €3 customs duty now applies to qualifying low-value imports from outside the EU. The duty is calculated based on the tariff classification of the goods and is scheduled to apply until 1 July 2028.
So if your SolarBalls order is heading into the EU, there may be a little extra customs business waiting for it at the border. 🪐📦
For the most accurate and up-to-date information, check the official guidance from the European Commission:
European Commission — EU Customs Reform →
Where's My Order? 🔭
Once your order has blasted off, you'll receive tracking information so you can follow it along the way.
Need a Hand? 💬
Something went sideways? Email us →contact@solarballs.store
Our goal is to keep your purchase journey easy, smooth, and beyond satisfying — from the moment you place your order to the moment it lands in your hands.
If something doesn't go according to plan, we're here to help get things back on course. 🚀
Thanks for hanging in there with us, and for supporting SolarBalls. 🪐💛
We hope your order reaches you soon… preferably without getting lost in another dimension.
Shipping Summary
Order Changes & Cancellations
Changed your mind? Need to fix something on your order? Let us know ASAP. 🚀
Once an order is placed, we may not be able to make changes or cancel it, especially once it’s already being prepared for liftoff. But if you catch us in time, we’ll do our best to help.
Need to update your shipping address or something else? Reach out as soon as possible and we’ll see what we can do.
Shipping & Delivery
Once your order leaves our hands and is handed over to the shipping carrier, it’s officially out there in the wild. 🛸
We’ll send you a tracking number once it ships so you can follow its journey.
If your tracking says delivered but your package is nowhere to be found, we’re here to help. Get in touch and we’ll look into what happened and figure out the best next step with you.
You can also check with the carrier or file a claim directly if you’d like — and we’re happy to help with that too.
For orders marked as delivered by the carrier, refunds or replacements aren’t guaranteed, but we’ll always do our best to help get to the bottom of it.
Lost Packages
If your tracking shows that your package has been lost in transit, don’t panic. 👽
Get in touch with us within 30 days of the estimated delivery date and we’ll investigate what happened.
If your order is confirmed as lost and qualifies, we’ll work with you on a replacement or another appropriate solution. We’re always here to help get things back on course. 🚀
Delivery Issues
Something not quite right with your delivery? Reach out to us within 30 days of the delivery date or estimated delivery date.
Whether your package is taking a little too long, the tracking looks strange, or something else has gone sideways, let us know. We’ll look into it with you and do our best to sort things out.
P.O. Boxes
Our shipping carriers don't always play nicely with P.O. Boxes, so we can’t guarantee delivery to one.
If possible, use a physical street address so your package has a better chance of finding its way to you.
International Orders 🌎
Sending a package across borders means it may have to make a quick stop at Customs HQ. 🛸
Import taxes, customs duties, and other fees are not included in your order total and are the customer's responsibility. If any charges apply, they'll be determined by the customs authorities in your destination country.
Customs may also inspect your package or take a little extra time to clear it. That's outside of our control, but if something comes up, we're always here to help you figure it out.
For customers in the European Economic Area (EEA), United Kingdom, and Germany, your statutory consumer rights remain unaffected. Applicable local laws will continue to apply.
💛 We're Here to Help
Our goal is simple: make your SolarBalls experience easy, smooth, and beyond satisfying — from the moment you place your order to the moment it lands in your hands.
Things don't always go exactly according to plan (even planets have problems), but we'll always be here to help you navigate them. 🚀
If something goes sideways, just reach out. We'll do our best to make things right.