We are a print-on-demand store, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with us if you notice an issue with the products or anything else on the order.  

***To facilitate a quicker resolution of your issue, we strongly recommend including photo or video evidence when contacting us. 

Please contact us at this email: contact@solarballs.store

Change of mind

For orders where the wrong size or color is selected, we are unable to offer returns as this falls under customer error. 

Wrong Address 

If the courier considers your address insufficient, the shipment will be returned to our facility. Once we have confirmed an updated address with you (if and as applicable), you will be liable for reshipment costs.

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. 

Lost in Transit

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Product & Damaged Issue

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Claims deemed an error on our part are covered at our expense.

Issue

Required Evidence

Wrong product	A photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality)	A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)	A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and  +/- 0.5” for baby clothing.

Delivery-related product damage	A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
Print in the wrong area	A clear photo of the product you received, folded in a way that clearly displays both sides.
An issue with the quality of the print	A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.