How to Pay Chile Customs Taxes and Clear Your Package

If your order is shipped to Chile, it may require customs tax payment before the package can be delivered. This guide explains how to locate your parcel and complete the payment process.

Step 1: Check Your Parcel

Visit the official tax payment portal: www.tgr.cl

Search for your parcel using:

• Your tracking number
• Your recipient information such as name and shipping address

Step 2: Enter the FIVPS Code

Once your parcel appears in the system, you may be asked to enter a FIVPS code.

The FIVPS code is generated by Chile Customs and sent directly to the recipient when the package is ready for tax processing.

The code is typically sent via:

• WhatsApp
• SMS message

The FIVPS code allows you to complete the customs tax payment online.

Step 3: Pay the Customs Taxes

If you have received the FIVPS code, you can proceed with the tax payment online through the portal.

Important details:

• The FIVPS code is valid for 30 days
• Payment can be completed online while the code is valid
• Once the tax payment is completed, the package will proceed for delivery

Alternative Option: Pay at a Chile Post Branch

If the code expires or you prefer to pay in person, you may visit a Correos de Chile branch.

Steps:

  1. Find the nearest branch using the Chile Post website

  2. Bring your recipient information and shipment details

  3. Pay the customs tax at the branch

After payment, the package will proceed with delivery.

Contact Correos de Chile for Assistance

If you need help locating your parcel, you can contact Chile Post:

Hotline: 600 950 2020
Mobile: 562 2956 0303

 

Important Reminder

To avoid delays in delivery, please monitor your messages and complete the customs tax payment as soon as the FIVPS code is received. Once payment is confirmed, your package will proceed with normal delivery.

 

FAQs

Can the recipient pay online if the FIVPS code expires?

No. If the FIVPS code expires, the recipient must pay the customs taxes in person at a Chile Post branch.

How long is the FIVPS code valid?

The FIVPS code is valid for 30 days from the date it is issued.

Can the FIVPS code be resent if it expires?

No. Chile Customs generates the FIVPS code only once per recipient. If the code expires, it cannot be reissued.

For this reason, recipients are strongly advised to complete the payment as soon as they receive the notification.